The goal was to load the Venue Coordinators bio info and picture in a popup…nothing worked using the HTML option…the first three options should look like the sample below…the others are just to show that some HTML worked and the image option was successful….here is what I was trying to achieve for reference using a Divi Person Module

Eric Gatti

Eric Gatti

Venue Coordinator

Eric, a native of East Texas, was born and raised in Tyler, TX and has lived here most of his life. He is a single dad who successfully raised two very amazing boys whom he is very proud of. He’s developed deep roots in the Tyler community while working and managing restaurants for the previous 25 years. Eric says “I learned a lot from working with amazing knowledgeable people at some of the very best restaurants Tyler has to offer, such as Villa Montez and The Grove.” Eric always put in extra effort to assist his team members, to continually execute many special events over the years, and he knows first-hand how much work and dedication it takes to be successful in this industry. He further states that “Customer service and guest satisfaction are a true passion and way of life for me. I’m here to help everyone have the event of their dreams and make wonderful lasting memories at our beautiful venue.”

This button loads just text added to the content area of the popup builder – popup is blank

This button uses both text and an image added to the content area of the popup builder – only heading text displayed – no image or additional body copy text

This button loads a Divi Person module added to the HTML area of the popup builder using a shortcode – image and partial text only

This button loads a Calendly Form into the HTML Popup Builder using shortcode – no issues at all so it works

This button loads an image only – no text – functions as intended